Effective Date: August 17, 2025

Company: Roughwater Industries LTD O/A Torrent Mulchers
Address: 12951 Rte 114, Penobsquis, NB, Canada, E4G 2X3
Contact: Toll Free 1-866-777-7575 | [email protected] | www.torrentmulchers.com

1. Introduction

At Roughwater Industries LTD O/A Torrent Mulchers (“Torrent Mulchers,” “we,” “our,” or “us”), we value and respect your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, contact us, or use our services.

By accessing or using our website, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, phone number, email address, business details, and any information you provide when filling out forms, contacting us, or requesting a quote.

• Communication Information: Information related to your communication with us via phone, email, SMS, or other channels.

• Website & Technical Data: IP address, browser type, device information, and cookies as described below.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide quotes or service information.

• To communicate with you via email, phone, or text message if you opt-in through our forms or contact us directly.

• To send you updates, promotions, or service-related communications.

• To improve our website and advertising effectiveness.

• To comply with applicable laws and regulations.

4. Email, Text Messaging & Consent

If you provide your phone number or email through our website, forms, or by contacting us directly, you consent to receiving communications from us.

• We may send you emails or text messages about our services, promotions, or updates.

• You can opt out of these communications at any time by following the unsubscribe instructions included in our messages or by contacting us directly.

• We are A2P (Application-to-Person) registered and STIR/SHAKEN compliant, meaning our SMS and call communications meet carrier and regulatory standards for transparency and authenticity.

5. Cookies & Online Advertising

We use cookies, tracking pixels, and similar technologies to improve your browsing experience and deliver relevant advertising.

• Google Ads & Analytics: We use Google Ads and related tracking tools to analyze website traffic and display relevant ads. Google may collect data about your browsing behavior through cookies.

• Managing Cookies: You can adjust your browser settings to block or delete cookies. However, some features of our website may not function properly without them.

For more information on how Google uses data, please see: How Google uses information from sites or apps.

6. Data Protection & Security

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. While no system is 100% secure, we maintain administrative, technical, and physical safeguards to help protect your information.

7. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following situations:

• With service providers who assist us in running our business (e.g., email or SMS platforms).

• To comply with legal obligations, enforce our policies, or protect rights and safety.

8. Your Rights

Depending on your location, you may have certain privacy rights, including the right to:

• Access the personal information we hold about you.

• Request corrections or updates to your information.

• Withdraw your consent for communications.

• Request deletion of your personal information, subject to legal obligations.

To exercise these rights, contact us at [email protected] or 1-866-777-7575.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in technology, regulations, or business practices. Updates will be posted on this page with a revised effective date.

11. Contact Us

If you have questions or concerns about this Privacy Policy or how your information is handled, please contact us:

Roughwater Industries LTD O/A Torrent Mulchers
12951 Rte 114
Penobsquis, NB, Canada, E4G 2X3
Toll Free: 1-866-777-7575
Email: [email protected]